Add a service price

How we verify customer prices and reviews

Alongside prices from company price lists, we show prices and reviews from customers who used the service. We publish every submission immediately. However, not every submission is equally reliable, so each one has one of three labels, and we show the figures for each level separately (in the ‘Prices by source’ section on the service page). This distinguishes us from portals where a ‘verified review’ only means that the customer and company have made matching declarations: our highest level requires a document.

Three reliability levels

  • unverified: the author provided an amount, rating and review, but did not confirm the entry either through an e-mail link or with a document. We do not know whether the author actually used the service. Treat such an entry as a contribution to the discussion: it may be genuine, but there is no proof.
  • ✓ verified: declaration: the author provided an e-mail address and clicked the link in the message we sent to it. In doing so, they confirmed their declaration that they had used the service and that the amount and review were genuine. We therefore know that the entry is backed by an active e-mail address and a deliberate declaration; we have not seen any supporting document. This level is comparable to a “confirmed review” on other websites.
  • ✓ verified: invoice or receipt: the author attached a receipt, invoice, bill or written quotation, and our editorial team checked that the document matches the entry: the same service, the same amount (allowing for rounding), a similar date and, if specified, the same service provider. Only for these entries do we guarantee that they come from a customer who actually used the service, and only these are counted as “prices from invoices and receipts”.

Quick review: photo and star rating

Each service page has a “Rate and add receipt” button. All you need is a photo of the receipt, invoice or quote and a star rating: the entry is published immediately. The document text is read by software on your phone (the photo is not sent to any external service), and rules extract the amount (“TOTAL”, “AMOUNT DUE”), date and contractor's NIP; we use the NIP to retrieve the company's name and locality from the public VAT Taxpayer Register. If something cannot be read reliably, the entry displays “amount to be completed” instead of a guessed figure. In a second, optional step, you can correct all the details and add a review; corrections overwrite the same entry, and the editorial team can see their history. The entry is then reviewed like any other entry supported by a document.

What we check in the document

  1. Whether the document is a receipt, invoice, bill or written quotation bearing the contractor's name. A screenshot of a conversation, an unreferenced bank transfer or a photo of a price list is not sufficient.
  2. Whether the amount on the document matches the amount in the entry, and the item on the document matches the service described.
  3. Does the document date match the service date provided? We allow a difference of one month.
  4. Whether the document shows no signs of alteration and is not duplicated in another entry. One document confirms one entry.

The document is first read by our internal AI system: it extracts the issuer, date, amount and items, compares them with the entry, and suggests a result to the editorial team ('match', 'mismatch' or 'uncertain') with an explanation. This allows us to check documents quickly and consistently for everyone. The decision to award the badge is always made by a member of the editorial team; we notify the author of the outcome by e-mail. We do not verify the content of reviews, as they are the author's subjective assessment. Verification confirms that the transaction took place and how much it cost.

What we do with documents and email addresses

The document is visible only to our editorial team (and the AI system that reads it on our behalf). We do not publish documents or any part of them. We retain it as proof of verification while the entry is published; we may delete it sooner, and at the author's request we delete it immediately, without affecting the verification badge awarded. Personal data on the document (name, address, private individual's NIP) may be obscured before sending; the service, amount, date and contractor must remain visible. The e-mail address is used to confirm the entry, ask for details and notify you of the decision; we do not publish it or share it with the contractor. Details: privacy policy, terms and conditions (§4).

What we do not do

  • We do not edit submissions or change ratings. We may only hide a submission if it is spam, an obvious mistake, contains third-party personal data or unlawful content.
  • We do not charge contractors for inclusion in the directory or for ratings, and we do not remove negative reviews at a company's request. A company may respond to an entry by contacting us: we will investigate the report and hide the entry if necessary.
  • We do not ask for positive ratings or treat submissions differently based on their content: a critical review can be verified in exactly the same way as a favourable one.
  • We do not mix verification levels: the “from invoices and receipts” median is calculated only from entries supported by a document, while entries confirmed by e-mail and unverified entries have separate figures.

Report a false entry

If an entry concerns your company and is false, or you see an entry that violates the law, use the “report entry” link below it or the reporting form. We review every report within 14 days and notify you of our decision if an e-mail address is provided. Details are available in the terms and conditions.

Publisher: Online Marketing Help sp. z o.o., contact: kontakt@indekscen.pl. See also: where price-list prices come from.